This Notice explains how Pool Magic Plett obtains, uses, and discloses your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Pool Magic Plett (and including this website, https://poolmagicplett.co.za), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

About the Company

Pool Magic Plett
Your trusted partner in pool maintenance, repairs, and installations along the Garden Route.

The Information We Collect

We collect and process your personal information mainly to:

• Understand your requirements and service needs,
• Communicate with you, and
• Deliver our products and services efficiently.

For this purpose, we may collect your contact details, including:

• Name and surname
• Contact number
• Email address
• Physical or service address

We collect information directly from you when you provide us with your personal details (e.g., through our website contact forms, email, or telephone).
Where possible, we will indicate which information is required and which is optional.

Website usage data may also be collected using cookies, which help us gather standard visitor analytics and improve user experience.

How We Use Your Information

We will use your personal information only for the purposes agreed with you.
Additionally, your information may be retained for legal, administrative, or research purposes, such as:

• To gather and verify contact information;
• To confirm your identity or authorised user status for security purposes;
• For the detection and prevention of fraud or other unlawful activity;
• To conduct customer satisfaction research or statistical analysis;
• For record-keeping, auditing, or billing purposes;
• In connection with any legal or compliance requirements.

Disclosure of Information

We may share your personal information with trusted service providers directly involved in delivering products or services to you (e.g., suppliers, installers, or contractors).
We have agreements in place to ensure they comply with POPIA and maintain the same level of protection.

We may also disclose your information:

• Where we are legally required to do so; or
• Where disclosure is necessary to protect our rights or property.

Information Security

We are legally obliged to ensure adequate protection for personal information in our possession and to prevent unauthorized access, loss, or misuse.

Our security measures include:

• Physical security of records and premises;
• Computer and network security controls;
• Controlled access to personal information;
• Secure communications and encryption where appropriate;
• Regular reviews of information security policies;
• Confidentiality obligations for employees and service providers.

When contracting with third parties, we impose security and confidentiality obligations consistent with POPIA requirements.

Your Rights: Access to Information

You have the right to request access to the personal information we hold about you.

To do this, please contact us using the details provided on our website and specify what information you require.
We may require a copy of your ID document to verify your identity before releasing any information.

Please note that such requests may be subject to a small administrative fee, as permitted by law.

Correction of Your Information

You have the right to request that we update, correct, or delete your personal information.
We may require proof of identity before making such changes.

We kindly ask that you keep your personal details up to date to help us serve you better.

Definition of Personal Information

Under POPIA, “personal information” refers to information that can identify a living person or, where applicable, a juristic person (e.g., a company).

This includes (but is not limited to):

• Names, contact numbers, and email addresses;
• Physical, postal, and service addresses;
• ID numbers and registration details;
• Any documentation confirming change of name or marital status.

How to Contact Us

If you have any queries about this notice or our privacy practices, or if you wish to access, correct, or delete your personal information, please contact us via the details provided on our website:

📍 https://poolmagicplett.co.za
✉️ Use the contact form or the contact information listed on our website